COVID-19 (coronavirus) Info
Due to the current situation we have extended our return period to 30 days to give you more time to return your purchase. If you require help with a return or are unable to safely return your order within 30 days then please contact us so that we can find a way to help you.
Our Returns PolicyOur returns policy lasts 14 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned including underwear, socks and gift cards. Along with fragrances, incense and any item(s) that could be considered a 'beauty product'.
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have processed your refund and a credit will automatically be applied to your credit card or original method of payment. Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately, we are unable to influence this.
Exchanges (if applicable) If you would like to exchange an item in your order or replace an item that is defective or damaged, please send an email to firstname.lastname@example.org so that we can reserve the requested item and then follow the normal returns procedure.
Sale items (if applicable) Our standard returns policy still applies to any and all items discounted in a sale or other promotional offer.
How to Return
Shipping Your Returns To return your product, you should clearly mark your package as RETURNED GOODS and mail your product to Returned Goods, 34 Chiltern Street, London, W1U 7QH, United Kingdom You will be responsible for paying for your own shipping costs for returning your item. If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. In the event that Trunk has made a mistake with your order, or you have received a faulty item, Trunk will provide return shipping, when and where possible.
Returns via FedEx Please note we cannot accept returns sent via Fedex at this time. Please use an alternative shipping method or contact us.
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