UK ReturnsClearly mark your package as 'RETURNED GOODS' and mail to 34 Chiltern Street, London, W1U 7QH, United Kingdom. You will be responsible for paying for your own shipping costs.
Returning Goods From Outside The UK?When returning items from outside the UK please be sure to include 'RETURNED GOODS' prominently at the top of the returns address and declare the goods as a return to the couriers/postal service. This will prevent your return being delayed by UK customs and from incurring additional charges. If your return does incur additional charges these will be deducted from your refund. You will be responsible for paying for your own shipping costs for returning your item and you should consider using a trackable shipping service or purchasing shipping insurance. To return your product from outside of the UK please send to RETURNED GOODS, 34 Chiltern Street, London, W1U 7QH, United Kingdom.
What if my order was fault or incorrect?In the event that Trunk has made a mistake with your order, or you have received a faulty item, Trunk will provide return shipping, when and where possible. Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have processed your refund and a credit will automatically be applied to your credit card or original method of payment. Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately, we are unable to influence this.
Exchanges (if applicable)If you would like to exchange an item in your order or replace an item that is defective or damaged, please send an email to email@example.com so that we can reserve the requested item and then follow the normal returns procedure.
Sale items (if applicable)Our standard returns policy still applies to any and all items discounted in a sale or other promotional offer.
Returns via FedExPlease note we cannot accept returns sent via Fedex at this time. Please use an alternative shipping method or contact us for help.
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