Frequently Asked Questions
You don’t need an account to complete your purchase. However, we recommend registering with us so that you can track your order and view past purchases. By registering you'll also be able to save your address so that you can shop even faster in future.
The size and fit of a garment typically varies between brands. To help you choose the most suitable size, you can refer to the size chart and the product measurements we provide. We always recommend to compare our measurements with a garment you already own. Alternatively, we encourage you to reach out to us if you are unsure. We can provide additional images, measurements and even videos.
Our website recognises your location by IP address and deducts UK VAT accordingly. If, in the instance you are browsing from within the UK and shipping outside, VAT will then be deducted at check out once a shipping destination has been selected.
Goods exported and imported between the UK and other countries are subject to duty and tax charges. We offer our customers in all 27 EU countries, Switzerland, Japan, Australia, and the USA the opportunity to pre-pay any applicable duties and taxes in the check out. This ensures an accurate calculation and that the customer pays no more than is required. At present, we find that this is a better solution than building the cost into our product prices and potentially over or under charging the customer.
We aim to dispatch all orders placed before 2pm (GMT) on a weekday on the same day, with the exception of sale periods, where this may take up to 48 hours. Orders received over a weekend or on a UK holiday will be dispatched on the first following business day. Orders placed before 2pm on Friday will be delivered on Monday unless a weekend service is selected.
It may be possible to cancel your order, a specific item, or request a different size/style for an item you have already purchased. If you need to make an amendment to your order, please email or call us as soon as possible.
Once your order has been dispatched you will receive an email containing your order tracking number to follow its progress online. If you are a registered customer you can find your tracking number online under 'My Orders'.
All orders require a signature upon delivery. If you are not going to be home or unable to take delivery then your courier will provide you with several alternative options. If at any point you choose to waiver a signature upon delivery through any of our couriers then you must take full responsibility for any loss or damage that may occur.
Depending on the product and brand, we try to replenish stock when possible. Our in-house label is regularly restocked. To be notified, please subscribe to the back in stock notification on the product page.
Depending on the brand and availability we are able to special order certain products. Please contact us and let us know what you are looking for.
The majority of our stock is also available in-store, but there may be some brands and products that are exclusive to our online shop. Please contact our London or Zurich store to check availability in-store.
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