Delivery & Returns
Free ShippingWe offer free shipping in the UK on orders over £150 and to the EU, USA/Canada and the Rest of the World on orders over £250. From time to time we will offer free worldwide shipping, please subscribe to our newsletter to be notified.
Shipping Methods and CostsDelivery within the UK will be provided by DPD. Delivery to Europe, the US and the Rest of the World will be provided by DPD Classic or DHL Express Worldwide, depending on your location. Our delivery options may vary. View what's currently available at checkout.
United Kingdom DPD Next Day £4.90
Europe DPD Europe by Road £10 | DHL Express £15
US & Canada DHL Express Worldwide £20
Rest of World DHL Express Worldwide £25
Pick Up In-Store (London)We offer a FREE pick up in store option available at checkout. If the order is placed on a weekday, it will usually be available on the same day. Orders placed at the weekend will be available on the next working day. We request that orders are picked up within and up to 5 working days. Orders that are not picked up after this time will be refunded in full. You will be notified by email when your order is ready to collect, it is advisable to wait for the email notification or to call before making your collection. Please note our pick up in-store option may be unavailable during periods of high volume.
Weekend Delivery (UK)We offer a weekend delivery service for our UK customers using DPD Weekend Priority Service. If you require weekend delivery on a Saturday or Sunday, then your order will need to be placed before 2pm on Friday. Any order placed after this time will be shipped on the following Monday for delivery on Tuesday.
Important Delivery InformationWe aim to dispatch all orders received on a weekday and before 2pm on the same day, with the exception of sale periods, where this may take up to 48 hours. Orders received over a weekend or on a UK Bank Holiday will be dispatched on the first following business day. Estimated delivery times are to be used as a guide. We are not responsible for any delays or additional charges caused by destination customs clearance processes. All orders will require a signature upon receipt. Please note that due to new legislation, we are only able to ship fragrances to destinations served by DPD, please contact us for more info.
ReturnsOur returns policy lasts 14 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned including underwear, socks and gift cards. Along with fragrances, incense and any item(s) that could be considered a 'beauty product'.
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have processed your refund and a credit will automatically be applied to your credit card or original method of payment. Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately, we are unable to influence this.
Exchanges (if applicable) If you would like to exchange an item in your order or replace an item that is defective or damaged, please send an email to firstname.lastname@example.org so that we can reserve the requested item and then follow the normal returns procedure.
Sale items (if applicable) Our standard returns policy still applies to any and all items discounted in a sale or other promotional offer.
Return Shipping To return your product, you should clearly mark your package as RETURNED GOODS and mail your product to Returned Goods, 34 Chiltern Street, London, W1U 7QH, United Kingdom You will be responsible for paying for your own shipping costs for returning your item. If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. In the event that Trunk has made a mistake with your order, or you have received a faulty item, Trunk will provide return shipping, when and where possible.
Returns via FedEx Please note we cannot accept returns sent via Fedex at this time. Please use an alternative shipping method or contact us.
Free worldwide shipping on orders over £250
Pick up in-store
Free domestic shipping on orders over £150