To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click start
  • Follow the instructions and select the items you would like to return
  • You will get a confirmation email with the shipping guidelines once the return request is submitted


What items are returnable?

You can return your items within 14 days of receipt of your shipment.

  • Items must be in their original condition
  • For clothing, unwashed and unworn
  • In their original packaging with all tags attached

Fragrances, grooming goods and underwear are not returnable.

Are there any charges for return?

  • Return shipping with Collect+ is free of charge
  • Original shipping charges are non-refundable


How soon will I get my refund?

  • Once your return is received we will process your refund immediately
  • A credit will automatically be applied to the original method of payment, which may take up to 10 working days depending on your credit card provider

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